FAQ

FREQUENTLY ASKED QUESTIONS

We make your on-ground transport life easy! Here’s how: we have upfront transparent pricing, no extra charges for heavy traffic, no surge pricing, you can book online at your convenience 24/7, there’s the peace of mind of a 24-hour call centre, a one stop shop across Australia, and a very user friendly online booking tool. We use very high-quality cars and only the most professionally trained drivers for our services, to ensure luxurious and comfortable transport.
You can call (02) 6126 2877 during 7am to 7pm for live support! You can also visit our contact us page for more details about who to call or email.
UzaDirect is a Canberra based and locally owned transport service provider, providing a transport solution service within the ACT and regional NSW (southern). Our command centre is located on 24 Kembla St, Fyshwick.
We have a range of vehicles to suit your needs: Black Genesis, White Genesis, Silver Caprice, White Mercedes Viano, Mitsubishi Rosa 24 Seat Coaches, Toyota 13 Seat Mini Vans, Holden Caprice, Honda Accord, Chrysler 300C, Mercedes Sprinter, BMW 5 Series, S Class Mercedes. We will also endeavour to accommodate other vehicle types upon request. If you have any other questions in relation to the types of cars that Uza Direct have access to, please contact us for more information.
No, you do not get charged. The driver’s meter only begins upon touchdown of your aircraft. We will use online tracking systems to know whether your flight has been delayed.
No, our prices are fixed and transparent, you only pay more for unscheduled stops and if you keep the driver waiting any more than the free courtesy waiting times.
Customer support operators are not authorised to confirm bookings verbally. Please follow the status of your booking online as it is updated in real time. Just login and view your bookings with the status display on the right-hand side of the booking. Please note bookings will be allocated to drivers about 12 to 24 hours prior to pick up time.
You will need to advise us prior to getting on an earlier flight. If you call us after you land, then you will have to wait for your original driver or cancel the trip and full cancellation fees will apply.
If it is more than 1 hour away from pickup time, then you’re welcome to go ahead and make the change online. If the booking is less than one hour away, we can call the driver to see if he is able to come earlier. If this driver cannot make it earlier, then the passenger will have to wait until the scheduled pickup time.
All Uza drivers have been professionally trained and instructed to deliver sophisticated and comfortable rides for their clients. Amongst the fleet, the drivers have 150+ years of experience.
We accept all major credit cards and Cabcharge cards. Uza Direct is fully compliant with PCI DSS requirements, and all cars also offer the Cabcharge giraffe payments terminal. Bookings made via the Uza Direct websites use eWay payment security.

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